Operations

• Onboarding and offboarding of all internal and external resources belonging to the SAP CoE organization within the agreed SLA; ensuring high quality onboarding by providing and maintaining onboarding related material, documentation, processes description; close collaboration with HR and IT Teams for smooth E2E process steps delivery; tools access management.
• Ensuring correctness of key organizational assignments for all onboarded resources, i.e. cost center, management layers, legal entities and all other details to maintain the real time database of resources (single source of truth) in close collaboration with Controlling, HR, Sourcing and Procurement teams assignment.
• Weekly, monthly and quarterly quality checks ensuring the resources (as per assignments) within the organization are correct (HR, AD accounts, Product group checks, HiNext managers assignments etc.).
• Manage Risk, Issues & Dependencies (RAID log).
• Planning, managing absence tracker & relevant communication KPIs and progress reporting: Track Key Performance Indicators and provide regular reports on operational performance of the team as well as the overall organization within its areas: Product, Release Management, Testing, Training, Data, Project Management and Service Management.
• Org charts maintenance, DLs maintenance, Mailboxes daily management, SharePoint management, Document Management System management (xECM).
• Internal meetings coordination: SAP CoE relevant meetings preparation and hosting.

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