Junior Operations Specialist
DocPlanner
Senior Operations Specialist – SAP CoE
Hitachi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Senior
About the role
- Onboarding and offboarding of all internal and external resources belonging to the SAP CoE organization within the agreed SLA; ensuring high quality onboarding by providing and maintaining onboarding related material, documentation, processes description; close collaboration with HR and IT Teams for smooth E2E process steps delivery; tools access management.
- Ensuring correctness of key organizational assignments for all onboarded resources, i.e. cost center, management layers, legal entities and all other details to maintain the real time database of resources (single source of truth) in close collaboration with Controlling, HR, Sourcing and Procurement teams assignment.
- Weekly, monthly and quarterly quality checks ensuring the resources (as per assignments) within the organization are correct (HR, AD accounts, Product group checks, HiNext managers assignments etc.).
- Manage Risk, Issues & Dependencies (RAID log).
- Planning, managing absence tracker & relevant communication KPIs and progress reporting: Track Key Performance Indicators and provide regular reports on operational performance of the team as well as the overall organization within its areas: Product, Release Management, Testing, Training, Data, Project Management and Service Management.
- Org charts maintenance, DLs maintenance, Mailboxes daily management, SharePoint management, Document Management System management (xECM).
- Internal meetings coordination: SAP CoE relevant meetings preparation and hosting.
Requirements
- Bachelor’s degree or equivalent required.
- Strong IT skills (MS Office, Exchange, SharePoint, Power BI).
- Proven leadership skills in managing small teams, including talent management, growth planning, performance management.
- Ability to generate new ideas and challenge status quo, strong analytical skills, capable of identifying and addressing challenges proactively.
- Excellent organizational skills with the ability to work under pressure and manage deadlines.
- Ability to work with multiple stakeholders and at different levels of the organization.
- Fluent in English language and good interpersonal, networking, collaboration and communication skills.
- Certification in area of Project management (PMI), Service Management (ITIL), Lean Methodologies (Six Sigma) are an asset.
Benefits
- We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementservice managementlean methodologiesanalytical skillsperformance managementtalent managementabsence trackingKPI trackingquality checksdocumentation management
Soft skills
leadershiporganizational skillscommunication skillscollaborationnetworkingcreativityproblem-solvingability to work under pressurestakeholder managementproactive approach
Certifications
Bachelor’s degreePMI certificationITIL certificationSix Sigma certification
