Reconciliations Analyst
Cybernetic Controls Ltd
PythonSQL
Service Delivery Analyst
Hiscox
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the first point of contact with our user base for queries and small change
- Handle end to end management of user issues
- Communicate with internal and external stakeholders on the queries
- Investigate the root cause of issues raised by users
- Maintain knowledge base articles and user guides
- Regularly review and identify opportunities to improve our service delivery processes
- Attend and participate in sprint events
Requirements
- Excellent verbal and written communication skills
- Analytical approach to work
- Ability to prioritise and organise workload
- Ability to work independently and take ownership of a task
- Experience of operating within an Agile development environment
- Experience of using change management software (e.g., JIRA, ACE, etc.)
- Qualifications in LEAN, Six Sigma, or Business Analysis
Benefits
- flexible working
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agile developmentchange management
Soft skills
verbal communicationwritten communicationanalytical skillsprioritizationorganizational skillsindependenceownership
Certifications
LEANSix SigmaBusiness Analysis
