Retention & Engagement Optimisation Analyst
SkyShowtime
Google Cloud PlatformSQLTableau
Workflow Change & Implementation Analyst
Financial Conduct Authority
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £52,400 - £61,800 per year
Job Level
Junior
About the role
- Collaborate with stakeholders to understand CRM system change and implementation requirements
- Design and facilitate workshops and engagement activities to define change scope, impact, and support requirements
- Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity
- Making implementation and change strategy recommendations to senior stakeholders
- Own the end-to-end user experience, minimising user effort
- Support end user adoption from design, delivery, and implementation
- Manage the deployment process and timings of CRM system change
Requirements
- Experience of planning and prioritising operational change
- Experience working closely with operational functions including training, policy, process, risk and compliance
- Previous experience in operational process implementation and embedding
- Proven track record of successful delivery and making good judgements, including under pressure
- Process improvement experience, including business case development
- Experience working with CRM Systems (e.g. Salesforce) products and case workflows
- Excellent analysis and problem-solving skills with a solution-oriented mindset
- Intellectually curious and resilient, able to thrive in a changing environment
Benefits
- 25 days holiday per year plus bank holidays
- Hybrid working (work from home up to 60% of your time)
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month
- Life assurance of eight times your basic salary
- Income protection
- Competitive flexible benefits scheme tailored to suit your lifestyle
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational change planningprocess implementationbusiness case developmentchange strategy recommendationsuser experience designdeployment process managementcasework activity managementCRM system experienceproblem-solvinganalysis
Soft skills
collaborationstakeholder engagementprioritisationjudgment under pressuresolution-oriented mindsetintellectual curiosityresilienceadaptabilitycommunicationfacilitation
