Analyst

• Collaborate with stakeholders to understand CRM system change and implementation requirements
• Design and facilitate workshops and engagement activities to define change scope, impact, and support requirements
• Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity
• Making implementation and change strategy recommendations to senior stakeholders
• Own the end-to-end user experience, minimising user effort
• Support end user adoption from design, delivery, and implementation
• Manage the deployment process and timings of CRM system change

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