Hiscox

Senior People Advisor

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $85,000 - $115,000 per year

Job Level

Senior

About the role

  • Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
  • The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager
  • Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
  • Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements
  • Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
  • Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs
  • Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
  • Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
  • Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
  • Support continuous improvement efforts.
  • Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
  • Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Requirements

  • Previous experience in HR preferably in the ER space
  • Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
  • Truly passionate about the employee and manager experience
  • Excellent customer service
  • Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
  • Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
  • Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
  • Data and technology savvy. Able to use data to drive decisions.
Benefits
  • Competitive salary and bonus (based on personal & company performance)
  • 401(k) with competitive company matching
  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
  • Company paid group term life, short- term disability and long-term disability coverage
  • 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
  • Paid parental leave
  • 4 week paid sabbatical after every 5 years of service
  • Financial Adoption Assistance and Medical Travel Reimbursement Programs
  • Annual reimbursement of up to $600 for health club membership or fees associated with any fitness program
  • Company paid subscription to Headspace to support employees’ mental health and wellbeing
  • Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
  • Dynamic, creative and value-driven culture
  • Modern and open office spaces, complimentary drinks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR policiesemployee lifecycle managementonboarding processesoffboarding processesdata regulationsprocess improvementemployee documentation managementconfidential information handlingproblem solvingcustomer service
Soft Skills
time managementcommunicationrelationship buildingcoachingmentoringindependent judgementdiscretioncontinuous improvement mindsetengagementconfidence