Strategic Account Manager
H.B. Fuller
Public Records Manager
HireRight
full-time
Posted on:
Origin: • 🇺🇸 United States • Oklahoma, South Carolina, Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the management team to ensure production, quality, turnaround time, resource allocation, training and development, and problem resolution adhere to established policies and procedures
- Responsible for process improvement and implementation of best practices across all units
- Review daily production reports with Supervisors to accurately assess that production goals in each unit are being met
- Evaluate Supervisor and Employee performance and execute appropriate personnel actions
- Have regular 1:1s with direct reports and "skip level" meetings as appropriate
- Train, develop and coach Management team in hiring, staff development, disciplinary actions, and human resource policy
- Enforce all of HireRight’s policies and procedures as well as Client requirements
- Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff following live Customer interactions; identify and analyze the underlying issue
- Create and manage KPIs
- Provide clear, concise, measurable objectives to the Teams and review on a regular basis
- Contribute to short and long-term organizational planning and strategy as a member of the Management team
- Drive initiatives in the Management team and organizationally that contribute to long-term operational excellence
- Identify and mentor employees to prepare them for career advancement
- Communicate expectations clearly and provide consistent feedback
- Delegate responsibilities effectively
- May act in Director's absence
Requirements
- High School diploma or equivalent required
- Bachelor’s degree in a related field is preferred; the equivalent combination of education and experience may be considered in lieu of a degree
- 4-6 years of experience managing others in a time sensitive environment
- Previous operations experience preferred
- Experience managing multiple projects and changing priorities
- Demonstrated leadership ability in decision making, critical thinking and employee relations
- Proven conflict management and communication skills
- Prior background screening, DOT, public records, or drug screening experience required
- Has in-depth business and knowledge department or function
- Has a good knowledge and understanding of related functions
- Has good understanding of industry issues
- Demonstrates people leadership skills
