HireHawk

Medical Collections Specialist

HireHawk

contract

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $1,000 - $1,300 per month

About the role

  • Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity**
  • Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation**
  • Support billing operations during peak periods and growth phases to ensure seamless workflow**
  • Collaborate closely with in-house billing team under a hybrid staffing model**
  • Maintain quality service standards and cultural sensitivity in all patient interactions

Requirements

  • Hands-on experience with medical billing and accounts receivable workflows in a U.S. healthcare environment.
  • Ability to review, analyze, and prioritize accounts receivable aging reports (30/60/90+ days).
  • Proven experience documenting call outcomes, payment plans, and follow-ups directly within billing management systems.
  • Proficiency in processing Explanation of Benefits (EOBs), patient statements, and payment posting workflows.
  • Patient-facing collections experience, with demonstrated ability to manage sensitive financial conversations professionally.
  • Fluent bilingual communication skills in English and Spanish (written and verbal).
  • Availability to work full-time during Pacific Time business hours.
  • Some college coursework preferred, ideally in business, healthcare administration, or a related field.
  • Strong professional English communication skills for patient interaction scenarios.
  • Understanding of and adherence to cultural sensitivity standards in patient financial communications.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingaccounts receivable workflowsanalyzing accounts receivable aging reportsdocumenting call outcomesprocessing Explanation of Benefits (EOBs)payment posting workflowscollections experiencefinancial conversation management
Soft Skills
professionalismcultural sensitivityclear communicationeffective communicationcollaborationquality service standards