Director of Recruiting Operations
HireHawk
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Job Level
About the role
- Own and continuously improve HireHawk’s end-to-end recruiting workflows, from intake to placement and onboarding.
- Identify bottlenecks and inefficiencies across recruiting pipelines and implement scalable solutions.
- Design standardized, repeatable processes that support high-volume hiring across multiple roles and markets.
- Partner with Recruiting, Sourcing, and Account Management teams to reduce average time-to-placement.
- Define, track, and report on core recruiting KPIs, including time-to-fill, time-to-placement, pipeline conversion, candidate quality, and recruiter productivity.
- Own recruiting dashboards and performance reviews, translating data into actionable insights for leadership.
- Establish operational benchmarks and continuous improvement cycles.
- Monitor candidate and client touchpoints to improve satisfaction and Net Promoter Score (NPS).
- Ensure consistent, high-quality communication and experience across all recruiting stages.
- Drive initiatives that improve transparency, responsiveness, and trust with both candidates and clients.
- Own the recruiting tech stack (ATS, CRM, automation tools, scheduling, reporting).
- Evaluate, implement, and optimize tools to improve speed, accuracy, and visibility.
- Ensure recruiters and sourcers are properly trained on systems, workflows, and best practices.
- Act as the operational bridge between Recruiting, Sales, Marketing, People Ops, and Leadership.
- Partner closely with Marketing on lead flow, candidate messaging, and inbound quality.
- Coach and support recruiting leaders on execution, accountability, and performance management.
- Lead change management initiatives as HireHawk scales.
Requirements
- 5+ years of experience in recruiting operations, staffing operations, or talent acquisition leadership.
- Prior experience in a staffing agency, recruitment firm, or high-volume recruiting environment (strongly preferred).
- Proven track record of building and scaling recruiting processes.
- Strong analytical mindset with experience defining and managing recruiting metrics.
- Hands-on experience with ATS/CRMs and recruiting automation tools.
- Excellent communication and stakeholder management skills.
- Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Passion for operational excellence, candidate experience, and scalable growth.
Benefits
- High-impact leadership role with direct influence on company growth.
- Fully remote, global team.
- Opportunity to build systems and processes at scale—not just maintain them.
- Fast-growing company with strong executive support for operational excellence.
- Working with a world-class team and founder with a track record of building successful companies.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
recruiting workflowsrecruiting KPIsdata analysisprocess designchange managementperformance managementcandidate experiencescalable solutionshigh-volume hiringoperational benchmarks
Soft skills
analytical mindsetcommunication skillsstakeholder managementorganizational skillsdetail-orientedmulti-priority managementcoachingsupporting leaderstransparencyresponsiveness