Customer Service Administrator
HireGummy
full-time
Posted on:
Location Type: Remote
Location: Pakistan
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About the role
- Provide general support to the Customer Service and Account Management teams
- Sort, file, and respond to customer support emails
- Check and update customer orders using proprietary software systems
- Lodge queries and claims with freight carriers and follow up for resolution
- Assist with data entry, reporting, and analysis for customers and the team
- Resolve general queries and follow up with customers promptly
- Work with large data sets to provide insights or required information
Requirements
- Excellent English writing skills (spelling, grammar, and structure)
- Strong support mindset with politeness, enthusiasm, and eagerness to learn
- Ability to pick up new systems and processes quickly
- Comfortable handling multiple tasks in a fast-paced environment
Benefits
- Gain hands-on experience in customer service and account management within a large logistics business
- Be part of a supportive, fast-moving team where your contribution truly matters
- Develop skills in customer communication, reporting, and problem-solving
- Grow your career while working in a role that values motivation and attitude over titles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryreportingdata analysiscustomer order management
Soft Skills
excellent writing skillssupport mindsetpolitenessenthusiasmeagerness to learnability to multitaskadaptability