HireBoost

Account Manager – Client Experience, B2B

HireBoost

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Latin America

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Salary

💰 $2,500 - $3,000 per month

Job Level

Junior

About the role

  • Act as the main client liaison via email, chat, and phone.
  • Respond within 8 business hours to client questions regarding campaign performance, timelines, deliverables, or general inquiries.
  • Provide consistent campaign updates, meeting with SEO clients monthly and all other clients biweekly.
  • Lead new client onboarding calls and complete the required onboarding documentation.
  • Coordinate campaign timelines and deliverables with internal teams (SEO, PPC, content, design, and development).
  • Participate in internal strategy planning meetings with the Digital Marketing team.
  • Host monthly or biweekly client check-in calls based on client tier.
  • Audit 100% of WhatConverts data weekly across all website clients.
  • Identify client issues quickly and resolve them with urgency.

Requirements

  • 1–3 years of experience in account management, client support, or customer service (agency or marketing experience preferred).
  • Strong understanding of SEO, PPC, and website development fundamentals.
  • Excellent written and verbal communication skills with a client-first mindset.
  • Proven ability to manage multiple accounts, deadlines, and priorities simultaneously.
  • Resourceful, proactive problem-solver with strong organizational skills.
  • Experience using CRMs, ClickUp (or similar PM tools), WhatConverts, and Google Workspace.
  • Ability to collaborate effectively in a fast-paced, remote environment.
Benefits
  • Remote from anywhere in LATAM
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOPPCwebsite developmentaccount managementclient supportcustomer servicecampaign performance analysisonboarding documentationdata auditingproject management
Soft Skills
communicationproblem-solvingorganizational skillsclient-first mindsetresourcefulnessproactivitymultitaskingcollaborationtime managementurgency