Hire Overseas

Technical Product Support Engineer

Hire Overseas

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

SQL

About the role

  • Serve as the first technical responder for inbound user issues
  • Triage problems using runbooks while applying independent technical judgment
  • Identify whether issues can be resolved directly or require engineering escalation
  • Communicate clearly and confidently with both technical and non-technical users
  • Navigate production databases and internal tooling to investigate issues
  • Use **SQL**, command-line tools, or scripts to validate data and identify root causes
  • Troubleshoot user-facing blockers without defaulting to escalation
  • Verify fixes and confirm resolution before closing issues
  • Translate user pain points into clear, actionable technical bug reports
  • Communicate directly with engineers in Slack and issue trackers
  • Provide strong technical context so engineers can move quickly
  • Follow issues through deployment and confirm user impact post-fix
  • Support onboarding, credentialing, and access workflows
  • Perform hands-on tasks such as account resets, permission changes, and configuration fixes
  • Ensure users can successfully access and operate the platform
  • Track active issues, dependencies, and follow-ups across systems
  • Maintain clean internal trackers and task hygiene
  • Improve troubleshooting documentation and runbooks
  • Identify recurring issues and recommend process or product improvements

Requirements

  • **3 to 5+ years** of experience in **technical support, support engineering, software engineering, or data engineering**
  • Demonstrated experience working in **startups, agencies, or high-agency environments**
  • Strong technical foundation with comfort working inside production systems
  • Working knowledge of **SQL**, APIs, logs, or scripting for investigation
  • Ability to operate independently and self-serve when solving problems
  • Clear written English with the ability to explain technical issues simply
  • Strong ownership mindset with urgency and attention to detail
Benefits
  • Up to **14 days** of Paid Time Off annually (starting Day 1)
  • Observance of **Holidays** per company guidelines
  • **100% remote setup** so you can work wherever you’re most productive
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLcommand-line toolsscriptingtroubleshootingbug reportingdata validationproduction systemsconfiguration fixesissue trackingdocumentation improvement
Soft Skills
clear communicationindependent problem solvingattention to detailownership mindseturgencytechnical judgmentuser empathycollaborationadaptabilityprocess improvement