Hire Overseas

Customer Success Engineer – AI & Automation

Hire Overseas

full-time

Posted on:

Location Type: Remote

Location: Estonia

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About the role

  • Manage customer onboarding and implementation across various AI-powered automation solutions
  • Build and maintain automation workflows using tools like Make.com and Zapier
  • Guide customers through technical integrations, including APIs and webhooks
  • Collaborate with product and engineering teams to deliver client feedback and feature needs
  • Serve as the main point of contact for customer success, adoption, and retention
  • Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
  • Maintain accurate internal documentation and help build customer-facing playbooks
  • Continuously improve onboarding processes, communication flows, and automation templates
  • Support reporting and insights tied to automation performance and client usage

Requirements

  • 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
  • Strong experience with automation platforms like Make.com, Zapier, or similar tools
  • Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
  • Ability to work with APIs, webhooks, and other technical integrations (no need to be a full developer)
  • Excellent English communication (verbal + written)
  • Ability to manage multiple customer projects, timelines, and requests simultaneously
  • Confident building SOPs, internal systems, and scalable support processes
  • Proactive, self-managed, and capable of navigating ambiguity with confidence
Benefits
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Hard Skills & Tools
automation workflowsAPIswebhooksAI toolsLLM toolsChatGPTvoice agentschat toolsSOPscustomer onboarding
Soft Skills
communicationproject managementproactiveself-managednavigating ambiguitycollaborationcustomer successadoptionretentiontime management