Hire Overseas

Customer Support Specialist – AI SaaS Platform

Hire Overseas

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage and respond to inbound support requests through email and internal tools
  • Provide clear, empathetic, and accurate responses to technical and non-technical users
  • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
  • Escalate complex or urgent issues to product and engineering teams
  • Support real-time inquiries inside community spaces such as Discord
  • Identify recurring questions, bugs, and product gaps and document them clearly
  • Contribute updates to help center articles, troubleshooting guides, and internal documentation
  • Provide structured feedback to cross-functional teams on customer sentiment and platform usability
  • Work with engineering, product, and operations teams to close support loops
  • Share insights that improve onboarding, documentation, and user experience
  • Help refine internal support systems, workflows, and templates

Requirements

  • **1 to 3 years** of experience in customer support, ideally within SaaS or technical environments
  • Strong written English with a clear, concise, and customer-centered communication style
  • Ability to manage multiple tickets or conversations without losing accuracy
  • Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems
  • Tech-curious and able to learn APIs, integrations, or workflow systems quickly
  • Experience supporting **developer tools, AI products, or community-based support environments**
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingdocumentationAPIintegrationsworkflow systemsdeveloper toolsAI productscommunity-based support
Soft Skills
clear communicationempathetic responsesaccuracymulti-taskingcustomer-centered communicationfeedback provisioninsight sharing