Hire Overseas

IT Specialist

Hire Overseas

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Own account provisioning and access across Google Workspace, Microsoft 365, Okta, VPNs, and internal tools
  • Manage onboarding and offboarding workflows to ensure clean, secure access control
  • Configure and maintain Okta for identity and access management
  • Support VPN setup and troubleshooting, including offshore access to U.S.-based systems
  • Provide remote support for Mac and Windows devices
  • Resolve issues related to permissions, password resets, syncing, and access errors
  • Troubleshoot SharePoint collaboration and live document sync issues
  • Support common software and platform issues across distributed teams
  • Create, maintain, and improve SOPs for onboarding, device setup, and recurring IT workflows
  • Build self-serve documentation that reduces friction and repeat questions
  • Identify gaps in systems and proactively improve reliability and clarity
  • Support MDM configurations and ensure devices meet security standards
  • Assist with compliance-related access controls and system hygiene
  • Monitor and address risks related to access, credentials, and device usage
  • Partner with operations and leadership to anticipate IT needs as the team scales
  • Support access and troubleshooting for U.S.-based platforms when required
  • Act as the point person for IT questions, issues, and system improvements

Requirements

  • Startup experience is required, ideally supporting remote or distributed teams
  • Proven experience managing IT systems such as Google Workspace, Microsoft 365, Okta, and VPNs
  • Strong troubleshooting skills across devices, software, and access-related issues
  • Comfort supporting both Mac and Windows environments
  • Clear, calm communication style with strong follow-through
  • Strong documentation habits and ability to build scalable systems
  • High ownership mindset with the ability to work independently and proactively
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
account provisioningaccess controlidentity and access managementVPN setuptroubleshootingSOP creationMDM configurationscompliance-related access controlsdevice security standardsremote support
Soft Skills
troubleshooting skillsclear communicationcalm communicationstrong follow-throughdocumentation habitsownership mindsetindependent workproactive approach