Hire Hangar Global

Client Implementation & Operations Analyst

Hire Hangar Global

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Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $800 - $1,200 per month

About the role

  • Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
  • Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
  • Build and maintain implementation trackers, status reports, and client-facing documentation
  • Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
  • Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
  • Maintain accurate records of client setups, configurations, and change requests in internal systems
  • Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
  • Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes

Requirements

  • Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
  • Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
  • Experience building reports, trackers, and documentation to support client implementations
  • Proficiency in Google Sheets or Excel, including formulas and data organization
  • Excellent written and spoken English with a professional communication style
  • Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.
Benefits
  • Offers Commission 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysissystem configurationworkflow buildtool integrationreport buildingdocumentationquality checksdata-driven reportingformulasdata organization
Soft Skills
analytical skillsprofessional communicationattention to detailcollaborationproblem-solving