Hire Hangar Global

E-commerce Customer Support Specialist

Hire Hangar Global

contract

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $1,700 - $2,200 per month

About the role

  • Handle customer inquiries related to products, orders, payments, returns, and exchanges
  • Provide clear, accurate, and empathetic support via email and chat
  • Maintain detailed ticket documentation and customer records
  • Collaborate with Operations and Fulfillment teams to resolve issues
  • Follow established support processes and quality standards
  • Identify opportunities to improve customer experience and support workflows

Requirements

  • Experience providing customer support for e-commerce or online retail businesses
  • Strong written communication and problem-solving skills
  • Prior experience working remotely is mandatory
  • Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana
  • Ability to manage multiple tickets and priorities effectively
  • Customer-first mindset with attention to detail
Benefits
  • Competitive pay
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationproblem-solvingcustomer-first mindsetattention to detailability to manage multiple tickets and priorities