Hire Hangar Global

E-commerce Support Agent, AI Tools

Hire Hangar Global

contract

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $1,700 - $2,200 per month

About the role

  • Respond to customer inquiries related to orders, returns, refunds, and shipping
  • Use AI tools to assist with response drafting and ticket categorization
  • Manage high-volume support queues across email and chat
  • Ensure accurate and empathetic customer communication
  • Update customer and order records within support and e-commerce systems
  • Identify recurring issues and flag trends to the broader team

Requirements

  • Previous experience supporting customers in an e-commerce environment
  • Practical experience using AI tools to assist with written customer communication
  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
  • Strong multitasking and prioritization skills
  • Comfort working with high ticket volumes and repetitive workflows
  • Experience with Shopify, WooCommerce, or similar platforms (preferred)
  • Familiarity with customer support metrics such as CSAT and response times (preferred)
  • Experience supporting omnichannel customer service operations (preferred)
Benefits
  • Competitive pay
  • Remote work opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce supportAI toolsShopifyWooCommercecustomer support metricsCSATresponse timesomnichannel customer service
Soft Skills
customer communicationmultitaskingprioritizationempathy