Hire Hangar Global

Customer Support Specialist – AI Assisted

Hire Hangar Global

contract

Posted on:

Location Type: Remote

Location: South Africa

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $800 - $1,300 per month

About the role

  • Provide timely and professional customer support via email, chat, and ticketing systems
  • Use AI-assisted tools to draft, summarize, and optimize customer responses
  • Resolve order, product, and account-related inquiries efficiently
  • Escalate complex issues and collaborate with internal teams as needed
  • Maintain accurate support records and ticket documentation
  • Follow support workflows, SLAs, and quality standards
  • Contribute to improving AI prompts, macros, and support processes

Requirements

  • Hands-on experience in customer support or customer service roles
  • Experience using AI tools to assist with customer communication or workflow efficiency
  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar)
  • Strong written communication skills and attention to detail
  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Benefits
  • Competitive pay
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer serviceAI toolsworkflow efficiencyticket documentationsupport workflowsSLAsquality standards
Soft Skills
written communicationattention to detailcollaboration