Lead end-to-end execution of high-impact initiatives that align with business objectives; concept to completion, ensuring timely delivery and high quality project deliverables, hitting milestones, clear documentation and proactive communication.
Develop and manage new and existing external pharmacy partnerships including establishing standardized processes and best practices, development of KPIs, identifying areas of improvement - process or systematic, leading recurring business reviews and serving as primary point of contact.
Drive performance of external pharmacy partnerships for key milestones to ensure on time customer delivery and operational goals.
Collaborate with cross functional groups, including but not limited to Pharmacy Partners, Operations, System Product teams, CareOps (CX and Telemed) and balance stakeholders, customer, clinical and business needs.
Own clear and regular communication on progress, potential blockers and escalations with relevant stakeholders, including Operations senior leadership.
Continuously monitor and analyze performance to identify patterns, trends and opportunities for improvement and implement recommendations.
Document issues, decisions, and process changes to ensure transparency and continuous improvement.
Requirements
8-10+ years of experience in project management or operations manager, preferable in order management
BS/BA degree is required, MBA preferred
Hands-on experience leading cross-functional initiatives from planning to execution, preferably in a dynamic business environment
Strong written and verbal communication skills; experience presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
Ability to build strong relationships, collaborate effectively across all levels of the organization, from senior executives to operational teams, and influence key stakeholders.
Ability to synthesize complex data, generate insights, and drive data-informed decision-making.
Success in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution
Benefits
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.