hims & hers

Customer Support Agent

hims & hers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 per hour

About the role

  • Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions
  • Uphold high standards of productivity and quality in customer service interactions
  • Navigate various customer service platforms and tools to deliver efficient and effective support
  • Collaborate with other agents and CX leadership to resolve customer issues promptly
  • Participate in training and development programs to enhance your knowledge base and customer service skills
  • Contribute to the team's success by meeting and exceeding service and performance goals
  • Escalate medically related inquiries to the appropriate teams.
  • Become a subject matter expert in all Hims & Hers products and offerings

Requirements

  • 2+ years experience providing customer service, preferably in healthcare industry
  • 2+ years experience working from home in a quiet, distraction free environment
  • A high school diploma or equivalent; a degree in a related field is a plus
  • Exceptional customer service skills with a passion for helping others
  • Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically
  • The ability to multitask and navigate multiple digital platforms efficiently
  • A positive attitude and the ability to work well in a team environment
  • The flexibility to adapt to a fast-paced, dynamic work setting
  • A commitment to maintaining confidentiality and handling sensitive information with discretion
  • Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team
  • Willingness and ability to work non-standard business hours, including weekends, evenings & holidays
Benefits
  • Company offers outstanding benefits
  • Comprehensive Total Rewards package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicemultitaskingemail communicationphone communicationchat supportEMR navigationproblem resolutionconfidentialitydiscretion
Soft Skills
exceptional customer servicestrong communicationteamworkpositive attitudeadaptabilityempathyengagementflexibility
Certifications
high school diplomadegree in related field