hims & hers

Senior Manager, Supplier Quality

hims & hers

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Senior

Tech Stack

PMP

About the role

  • Provide quality oversight of external suppliers and Contract Manufacturing Organizations (CMOs) across both 503A and 503B operations.
  • Develop, negotiate, and maintain comprehensive Quality Agreements with all external partners.
  • Perform regular audits and assessments to evaluate supplier capabilities and compliance, and follow up with improvement plans, as needed.
  • Facilitate data-driven supplier performance reviews with internal and external stakeholders.
  • Collaborate with suppliers and internal stakeholders to investigate and resolve quality issues using structured root cause analysis and corrective action methodologies.
  • Establish, monitor and report on key supplier quality metrics.
  • Monitor suppliers’ compliance status and ensure all supplier qualification documentation is current.
  • Partner with Sourcing and R&D during early development phases to support new product introductions and ensure supplier quality readiness.
  • Identify and escalate quality concerns and risks in the supply chain using structured risk management processes.
  • Drive continuous improvement initiatives across the supplier quality program, leveraging tools such as Six Sigma, Lean, or root cause analysis.

Requirements

  • Bachelor’s degree in life sciences, engineering, or related field; Master’s degree preferred.
  • 8+ years of progressive experience in quality within regulated industries (pharmaceutical, biotech, medical device).
  • 5+ years of hands on experience conducting supplier audits, ideally at 503A/503B Pharmacies
  • 3+ years of experience overseeing contract manufacturing operations (CMO).
  • 3+ years of experience in a managerial role.
  • Strong knowledge of global GxP requirements (21 CFR Part 11, USP, ISO 13485, ICH Q10, etc.).
  • Strong executive presence with the ability to influence senior stakeholders and decision-makers.
  • Professional certifications such as ASQ CQE, CQA, PMP, or Lean Six Sigma Black Belt preferred
  • Strong communication, negotiation, and interpersonal skills that enable effective collaboration with both suppliers and internal cross-functional teams.
  • Experience managing multiple projects and tasks simultaneously with high attention to detail and effective coordination across departments.
  • Ability and willingness to travel domestically and internationally up to 30% for supplier audits, and company meetings.
  • Proven success in regulatory inspections (FDA, EMA, ISO) and inspection readiness activities.
  • Must be legally authorized to work in the U.S. without restriction (application form asks)