Call Center Operations Specialist
Hilton Grand Vacations
full-time
Posted on:
Location Type: Hybrid
Location: Honolulu • Hawaii • United States
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Salary
💰 $24 per hour
Job Level
About the role
- Provide analytical and operational support to Call Center Management to meet monthly marketing targets.
- Responsible for crafting performance reports, implementing standard operating procedures, campaign management and reporting, and general analytical support of strategic business decisions along with tracking performance.
- Provide analysis of reports and collaborates with partners to develop and maintain strategic performance objectives and address areas of opportunity.
- Serves as the point person in managing and distribution of leads daily as well as review processes to improve efficiencies.
- Facilitates team member onboarding and training for team members.
- Completes other administrative duties and tasks, as assigned by management.
- Maintain perspective on system functionality, call flow, content, quality assurance, challenges and opportunities.
- Assist in Inventory Management and assess processes and results to ensure maximum efficiency of hotel and resort inventory.
Requirements
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 1 year experience in marketing analysis, revenue management, campaign management or experience in similar field
- Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment
- Prior experience working with VOICE and Salesforce
- Previous timeshare experience
- Identifies and analyzes employee performance problems and works with operational leaders to determine on-going training needs, and implements solutions
- Assist in the definition, documentation, and implementation of standard operating procedures, policies and procedures
- Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the users.
Benefits
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
marketing analysisrevenue managementcampaign managementperformance reportingstandard operating proceduresinventory managementdata analysisprocess improvementtraining implementationlead distribution
Soft Skills
analytical supportcollaborationteam onboardingtime managementsocial skillscommunicationproblem-solvingadaptabilityefficiency improvementtask management
Certifications
High School DiplomaGED