Hilton Grand Vacations

Assistant Marketing Manager, Pre-Arrival

Hilton Grand Vacations

full-time

Posted on:

Location Type: Remote

Location: Hawaii • United States

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Salary

💰 $54,880 per year

Job Level

Junior

About the role

  • Develop and implement marketing programs and promotions in order to achieve budgeted targets while maintaining budgeted costs
  • Lead the day-to-day operations for Pre-Arrival Teams
  • Mentor, coach, and train team members by providing feedback in efforts to improve efficiencies, increase production, and to provide high quality customer service
  • Conduct daily informational, motivational, and/or training meetings with team members to help create a positive team environment as well as assist with creating, posting, and adjusting team member schedules
  • Collaborate with on-property marketing and sales management to ensure there is one cohesive strategy and that there is alignment between various teams
  • Partner with management to provide recommendations and develop operating procedures, call scripts, training programs, incentives, and marketing programs
  • Develop and implement new marketing programs and services as well as assist in the evaluation of program contracts and booking conversion rates on a daily, weekly, and monthly basis
  • Handle customer questions, problems, complaints requiring management intervention
  • Participate in opening and closing procedures which include a rotation in the Manager on Duty schedule
  • Complete other duties and tasks, as assigned by management

Requirements

  • High School Diploma/GED
  • Able to work flexible schedules including mornings, evenings, weekends and holidays
  • Minimum 6 months of supervisory experience
  • Manage multiple tasks and assignments in a timely manner, and demonstrate strong social skills in a fast paced work environment
  • Prior call center, sales, hospitality, or customer service experience
  • Proven track record to lead teams to meet performance goals
  • Ability to speak, read, write Japanese language
Benefits
  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities
  • and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
supervisory experiencemarketing programscustomer servicecall scriptstraining programsbooking conversion ratesoperating procedures
Soft skills
mentoringcoachingteam leadershipcommunicationproblem-solvingtime managementsocial skills
Certifications
High School DiplomaGED