Senior Engineer – Customer Field Service
Hillenbrand
full-time
Posted on:
Location Type: Office
Location: Pune • India
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Job Level
About the role
- Provide on-site technical support for MM Hot Runner systems, temperature controllers, and other Mold-Masters products.
- Carry out Installation & commissioning of systems at the customer's facilities to ensure optimal performance.
- Train customers in the operation and maintenance of Hot Runner controllers and systems.
- Offer technical assistance via email and phone when needed, supporting customer needs remotely.
- Prepare and submit detailed service reports.
- Record and close service cases in Salesforce, ensuring correct documentation and follow-up.
- Manage the scope of services and projects, including technical visits for service and sale of spare parts.
Requirements
- In-depth knowledge of Hot runner systems and Temperature controllers.
- Interpretation of drawings.
- Knowledge of Valve gating systems, thermal gating systems, different types of gating styles.
- Proficient in Excel, MS Word, PowerPoint.
- Diploma or Postgraduate from institutes like Cipet, NTTF, GTTC, etc., or BE in Mechanical engineering with tool room experience on hot runner molds.
- Minimum of 6-8 years’ experience in hot runners preferable.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Hot runner systemsTemperature controllersValve gating systemsThermal gating systemsGating stylesInterpretation of drawingsTool room experienceExcelMS WordPowerPoint
Soft Skills
Technical supportCustomer trainingCommunicationDocumentationProject management
Certifications
DiplomaPostgraduateBE in Mechanical engineering