Hillenbrand

Aftermarket Manager

Hillenbrand

full-time

Posted on:

Location Type: Office

Location: Bangkok • Thailand

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Job Level

SeniorLead

About the role

  • Lead a team responsible for business generation within defined parameters across the Coperion FHN Portfolio.
  • Build the installed base reference list and incorporate this into the company’s CRM system.
  • Develop tactics and strategies to generate year on year growth to the spares and site services revenues.
  • Build necessary resources to support growth plans and ensure customer satisfaction with timely response for normal and breakdown business.
  • Provide both reactive and proactive services to directly connect Coperion FHN APAC to the marketplace.
  • Interface with other Group Aftermarket specialists to ensure growth in respective markets and commonality of approach.
  • Support your team in winning and closing business opportunities and resolving service issues that arise.

Requirements

  • More than 10 years of work experience in aftermarket or field service support for industrial industries.
  • Proven strategy development and execution skills.
  • Passionate attitude regarding building strong, effective, long-term relationships with customers.
  • Proven commitment to continuous improvement techniques.
  • Strategic sales skills with well-developed influencing and negotiating abilities.
  • Direct experience as Aftermarket Manager from engineering or manufacturing industry is an advantage.
  • Demonstrated experience in developing new service products and customized aftermarket solutions.
  • Ability to travel at short notice is preferred.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategy developmentexecution skillscontinuous improvement techniquesaftermarket managementservice product developmentcustomized aftermarket solutions
Soft Skills
relationship buildingcustomer satisfactioninfluencing abilitiesnegotiating abilitiesteam support