Senior Customer Service Specialist
Hillenbrand
full-time
Posted on:
Location Type: Hybrid
Location: Coperion • Singapore
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Job Level
Tech Stack
About the role
- Responsible for technical clarification, Quotes, Follow up, order handling in a timely manner
- Proactively visit buying and non-buying customers in SEA to promote the sales of spare parts and modernization projects
- Data entry in the ERP system, SAP Navision
- Project specific investigations, liaising with factory, suppliers, customers and Reps
- Process all Spare part and Repair orders from A-Z
- Process warranty claims and following up with customers and Reps to ensure defective parts to be returned to factory promptly
- Monitor delivery dates, keep customers informed
- Frequent Communication with all our customers, Reps in SEA and factories in Europe and USA
- Provide frequent Updates on spare part catalogue and Price Lists
- Frequent improve current processes
- Stick to all ISO related rules and processes
Requirements
- Technical Education with strong commercial knowledge
- Few years’ work experience
- Very good knowledge of MS Office software
- Experience in use of ERP systems such as SAP and Navision
- Export knowledge advantageous
- Fluent in English language
- Every other Language advantageous
- Team oriented
- Communicative
- Balanced
- Dynamic
- Independent
- Flexible
- Willing to learn
- Willingness to work flexible hours
- Willingness to travel in Asia
- Working under pressure
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryorder handlingproject managementwarranty claims processingspare parts managementrepair order processingexport knowledge
Soft skills
team orientedcommunicativedynamicindependentflexiblewilling to learnworking under pressure
Certifications
technical education