Own end-to-end infrastructure for voice at Hiya, including VoIP, media handling, and WebRTC technologies
Serve as the technical authority on call quality, making decisions about optimization, points of presence, and platform architecture
Build and scale solutions for MediaStream B2B UA integration to support carrier partnerships
Make platform-level architectural decisions as the ranking engineer in this domain, operating with significant autonomy in ambiguous territory
Work across mobile app and carrier contexts, ensuring our voice capabilities meet the needs of both consumer users and enterprise partners
Collaborate with product and engineering teams to translate technical possibilities into business opportunities

Requirements

Deep VoIP expertise: You've built and scaled voice infrastructure before, with hands-on experience in VoIP, WebRTC, media handling, and call quality optimization
Ownership mindset: You're comfortable being the ranking technical voice in your domain, making calls with incomplete information, and taking responsibility for outcomes
Platform thinking: You see beyond immediate problems to build systems that create leverage and unlock future opportunities
Comfort with ambiguity: You thrive when there isn't a clear playbook, and you know how to make pragmatic tradeoffs between speed and perfection
Mobile and carrier context: Experience with voice in mobile apps or carrier integrations is a strong signal of fit
Collaboration and communication: You can translate complex technical decisions into language that helps the business move forward, and you work well with cross-functional partners
PCAP analysis: You're comfortable with Wireshark and packet-level debugging for troubleshooting call quality issues.

Benefits

Employer-sponsored Insurance
Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
Health, flexible spending, and dependent care accounts
Life, AD&D, and accident coverage, with company-paid life and long-term disability
401(k) with 3% company match (via Fidelity)
Flexible vacation policy and paid company holidays
Paid parental leave
Work-from-home equipment stipend
$1,000 annually to invest in your learning and growth
$1,000/year in charitable donation matching
Team lunch 2x per week

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIPWebRTCmedia handlingcall quality optimizationB2B UA integrationplatform architecturepacket-level debuggingPCAP analysis

Soft Skills

ownership mindsetplatform thinkingcomfort with ambiguitycollaborationcommunication