Own end-to-end IT operations, increasing speed and consistency for onboarding, offboarding, laptop lifecycle, access management, and device security
Ensure reliable, scalable, and auditable IT processes as the company grows
Create a sense of urgency for the resolution of IT issues and act as the primary escalation point when there is friction
Partner with People Ops and Engineering to ensure seamless employee lifecycle support for our global and growing workforce
Partner with Engineering and Security to administer laptop refresh cycles, software provisioning, patching, and endpoint security controls
Own the relationship with our IT vendor(s), including performance management, SLAs, and cost effectiveness
Evaluate when to optimize, replace, or bring capabilities in-house as we scale
Own tooling decisions across identity, endpoint management, and IT automation (e.g., Google Workspace, Rippling, MDM tools)
Partner closely with Security and Engineering to ensure IT processes support SOC 2 / ISO / future compliance needs
Ensure controls are implemented practically, balancing risk mitigation with employee velocity
Maintain audit-ready evidence for IT-owned controls and workflows
Help evolve guardrails, automation, and policies so audits are predictable — not fire drills
Bring best practices from high-growth environments and apply them thoughtfully
Anticipate what IT needs to look like at 600–1,000 employees
Communicate clearly with technical and non-technical stakeholders
Influence without over-process — knowing when structure is necessary and when flexibility matters

Requirements

Experience owning all IT operations across the business, with meaningful time spent in high-growth startup environments
Experience owning IT outcomes while working with third-party vendors or MSPs
Strong understanding of modern SaaS-based IT environments (Google Workspace, SSO/IdP tools, cloud-first orgs)
Working knowledge of security and compliance concepts (SOC 2, ISO 27001, endpoint security, access controls)
Comfort operating in ambiguity — and turning it into clarity
Strong judgment around balancing controls with speed.
Bonus If You Have: Experience with Rippling
Experience supporting globally distributed teams
Prior exposure to audits or compliance programs in fast-moving companies

Benefits

meaningful equity compensation in the form of ISO options
early exercise
10-year post-termination exercise window

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT operationsendpoint securityaccess managementdevice securitylaptop lifecycle managementIT automationSaaS environmentssecurity and compliance conceptsauditingvendor management

Soft skills

communicationinfluencejudgmentproblem-solvingadaptabilityurgencycollaborationclarity in ambiguityleadershiporganizational skills

Certifications

SOC 2ISO 27001