In this role, you will divide your focus between two core pillars:
1. Complex Solution Delivery
- Lead Custom Delivery Projects: Build and execute detailed project plans for the delivery of custom software solutions to our strategic B2B customers.
- Commercial & Client Alignment: Act as the primary technical liaison for our GTM and Customer Success teams.
- Risk Management: Spot scope-creep and delivery risks early.
2. Product Program Management
- Drive the SDLC: Partner with Product Managers and Engineering leads to manage the full software development lifecycle.
- GTM Readiness: Ensure that our Sales, Support, and Marketing teams are fully enabled and ready for new launches.
- Cross-Functional Orchestration: Facilitate the rituals that keep teams moving.

Requirements

Proven experience in a B2B SaaS environment, specifically regarding solution delivery.
Deep understanding of the SaaS software SDLC / PDLC.
Experience in a customer-facing role.
Specific experience building project plans for the delivery of custom software solutions.
Extreme attention to detail.
Can translate technical constraints to non-technical stakeholders and commercial realities to engineering teams.

Benefits

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SDLCPDLCproject planningcustom software solutionsrisk managementsolution delivery

Soft Skills

attention to detailcommunicationcross-functional collaborationcustomer-facing skillstechnical translation