HighNote

Network Operations

• Own the health of direct and gateway network connections across issuing and acquiring, including single and dual message traffic
• Lead and troubleshoot connection migrations and drive setup timelines, message processing, and reporting to completion
• Provision, configure, and manage issuing and acquiring BINs and ICAs across payment networks
• Own sponsorship registration and associated identifiers, resolving BIN blocks and setup delays with networks and banks
• Run certification for new connections and program types, including POS, card-present, card-not-present, and debit-rail test cases
• Ensure network releases and compliance with network operating rules across issuing and acquiring
• Monitor and resolve noncompliance reported by networks or bank partners through development and/or variance
• Manage settlement schedules and value dates, apply network settlement reporting and advisories, and ensure accurate settlement and reconciliation
• Investigate processing exceptions, reversals, authorization holds, and disputes; determine root causes and drive fixes
• Understand network fees and interchange and support BIN and program pricing strategy
• Serve as a senior contact for payment networks and sponsor bank partners and mediate relationships when needed
• Partner with sponsor banks, product and engineering, finance, and payment networks

Senior Network Operations Manager