Senior Network Operations Manager

HighNote

Senior Network Operations Manager owning Visa, Mastercard, and other payment-network connectivity for Highnote’s embedded finance platform. Managing certification, BIN/ICA lifecycle, settlement, reconciliation, compliance, and sponsor-bank relationships.

Posted 8/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $175,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing payment network operations, including connectivity, certification, and settlement processes. Proven ability to lead complex problem resolution and maintain compliance with network operating rules while fostering relationships with payment networks and sponsor banks.

Highest-signal resume keywords

Network Operations ManagementPayment Processing ExpertiseBIN and ICA SetupCertification and ComplianceRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PaymentsCard ProcessingNetwork ConnectivitySettlement ManagementCertification ScriptsReconciliationMessage ProcessingAcquiring OperationsInterchange KnowledgeProblem Resolution

Soft Skills

Clear CommunicationRelationship BuildingIndependent Problem Solving

Industry Keywords

VisaMastercardDiscoverAmerican ExpressPULSEAccelSTARNYCEPLUSMoneyPass

About the role

Key responsibilities & impact

Own the health of direct and gateway network connections across issuing and acquiring, including single and dual message traffic
Lead and troubleshoot connection migrations and drive setup timelines, message processing, and reporting to completion
Provision, configure, and manage issuing and acquiring BINs and ICAs across payment networks
Own sponsorship registration and associated identifiers, resolving BIN blocks and setup delays with networks and banks
Run certification for new connections and program types, including POS, card-present, card-not-present, and debit-rail test cases
Ensure network releases and compliance with network operating rules across issuing and acquiring
Monitor and resolve noncompliance reported by networks or bank partners through development and/or variance
Manage settlement schedules and value dates, apply network settlement reporting and advisories, and ensure accurate settlement and reconciliation
Investigate processing exceptions, reversals, authorization holds, and disputes; determine root causes and drive fixes
Understand network fees and interchange and support BIN and program pricing strategy
Serve as a senior contact for payment networks and sponsor bank partners and mediate relationships when needed
Partner with sponsor banks, product and engineering, finance, and payment networks

Requirements

What you’ll need

10+ years in payments or card processing
At least 5 to 7 years directly owning network operations, connectivity, certification, and settlement at a processor
Experience working at a payment processor and understanding connectivity, certification, settlement, and reconciliation from the operator’s seat
Acquiring experience, including merchant acquiring and PayFac operations
Knowledge of Visa, Mastercard, Discover, American Express, PULSE, Accel, STAR, NYCE, PLUS, MoneyPass, and Allpoint at the message, BIN, settlement, and certification level
Existing working relationships with contacts inside payment networks
Meticulous experience with BIN and ICA setups, certification scripts, settlement files, and reconciliation
Ability to independently own ambiguous, high-stakes problems through resolution
Clear communication with technical and business audiences
Ability to translate between engineering, finance, sponsor banks, and payment networks

Benefits

Comp & perks

Flexible Paid Time Off
100% healthcare coverage + 75% coverage for dependents
401k program
Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
Equity in Highnote
Stipend to build out your home office; internet and phone reimbursement
Competitive compensation package combining cash salary, equity, and benefits
Flexible work options based on distance from the downtown San Francisco office