Highlight

Manager

• Act as the primary point of contact for assigned accounts, owning onboarding, adoption, ongoing engagement, and insights delivery
• Onboard new customers, guide product setup and training, and ensure successful implementation of tests
• Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and ensure path to renewal
• Leverage research skills and industry expertise to provide tailored recommendations for research roadmapping and individual test design
• Identify upsell and cross-sell opportunities to expand customer use of Highlight’s platform
• Manage projects using the Highlight app: coordinate with internal support functions, QC recruits, review surveys, monitor fieldwork, and coordinate deliverable creation
• Occasionally manage full-service or custom needs requiring custom survey writing and tailored outputs outside the platform
• Advise customers on best practices and process improvements to maximize value and quality
• Manage customer escalations and resolve issues quickly and effectively, leading with empathy, accountability, and clarity
• Lead customer demos, onboarding, and training sessions to deepen product knowledge and adoption
• Develop and refine playbooks, processes, and resources to standardize and scale enablement best practices
• Advocate for customers internally to ensure their insights shape product roadmap and that customers feel heard
• Create tools, best practices, and case studies to support internal team enablement and demonstrate Highlight customer impact

Senior Customer Enablement Manager

Accountant

• Record and reconcile daily financial transactions, including accounts payable and receivable
• Prepare and review accurate client invoices in accordance with contract terms, ensuring timely billing and compliance with revenue recognition policies
• Prepare monthly accounting journal entries and balance sheet reconciliations
• Maintain the general ledger and perform month end, quarterly and year-end close processes
• Support the preparation of financial reports and statements
• Reconcile bank statements and credit card transactions
• Maintain accurate and organized financial records and documentation
• Process team member expense reports and reimbursements
• Manage sales tax collection, filing, and compliance across applicable jurisdictions, ensuring accurate administration and timely remittance.
• Help ensure compliance with internal policies and procedures
• Oversee continuous process improvement projects for areas of responsibility
• Assist with audits and other ad hoc projects as needed

Sales

• Lead and develop a high-performing team of AEs—supporting experienced sellers, setting clear expectations, and driving accountability.
• Own new business software sales targets and ensure your team consistently meets or exceeds quota.
• Support CRO in refining sales strategy and infrastructure—including forecasting, SOPs, packaging, pitch language, and sales motion.
• Partner closely with Product, Engineering, and Enablement to align on solutions, roadmap priorities, and customer feedback loops.
• Partner closely with the CRO to shape sales strategy, influence revenue planning, and translate company priorities into team action.
• Monitor and improve team productivity and sales efficiency, identifying process bottlenecks and implementing scalable solutions.
• Coach AEs on deal strategy, messaging, and execution, with a focus on multithreading and enterprise sales best practices.
• Use data to drive decision-making, identify trends, and report on performance across the funnel.
• Help define and evolve territory strategy and account allocation to ensure balance, high-impact coverage.
• Champion a culture of learning, collaboration, and accountability within the sales team.

• 7+ years of B2B sales experience, with 1+ years in sales leadership roles
• Experience selling tech/Saas platforms, ideally subscription-based or software with AI/data components
• Strong understanding of sales processes—from pipeline generation to deal close—and a track record of building scalable systems
• Comfortable managing and motivating teams through ambiguity and change
• Experience partnering cross-functionally with Product, Marketing, Enablement, and Customer Enablement teams
• Highly proficient in Salesforce or Hubspot (Hubspot experience preferred)

Senior Customer Enablement Manager

Accountant

Director, Sales