HighLevel

Manager

• Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations.
• Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency.
• Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones.
• Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness.
• Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers.
• Partner closely with Talent Acquisition for seamless handoff and communication.
• Collaborate with IT for timely asset dispatch and access provisioning.
• Work with Payroll, Benefits, and HRIS teams for region-specific requirements.
• Develop and manage onboarding dashboards, reporting cycles, and quality controls.
• Maintain centralized onboarding documentation, templates, FAQs, and orientation resources.
• Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0.
• Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops.
• Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements.
• Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks.
• Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow.
• Uphold data accuracy across Darwinbox, ADP, WorkBright, Deel, and Remote.
• Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration.
• Coach managers on leading an effective onboarding experience for distributed teams.
• Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy.
• Lead and mentor the onboarding team to ensure consistent, high-quality delivery.
• Set clear goals, monitor performance, and provide regular feedback and coaching.
• Manage team workload, track KPIs, and ensure adherence to onboarding timelines.
• Address performance gaps and drive continuous improvement within the team.

Manager, Global Onboarding

Backend Engineer

• Design and implement LLM-powered onboarding assistants using Google/OpenAI/Anthropic models with deterministic orchestration (LangChain, LlamaIndex, custom pipelines)
• Build RAG workflows using vector databases (Pinecone, Weaviate, Qdrant, pgvector) to inject contextual booking data into model prompts
• Develop AI-driven configuration engines that translate natural language into structured booking primitives (services, schedules, resources, capacity, pricing rules)
• Design optimization models for resource utilization, workload distribution, capacity forecasting, and conflict reduction
• Integrate AI pipelines into backend systems using Node.js/TypeScript/Go services
• Build scheduling-aware reasoning modules that handle constraints, buffers, lead times, resource availability, and business rules
• Create scalable data pipelines for embeddings generation, context indexing, and model fine-tuning/hybrid retrieval
• Implement latency-optimized inference orchestration with streaming responses, caching, and hybrid decision engines
• Own the AI Runtime Layer enabling vertical-specific booking logic, plugins, actions, and smart suggestions
• Lead and mentor the engineering team, enforce architectural standards, and drive long-term AI roadmap

Lead Backend Engineer – Calendar AI

Frontend Engineer

• Implement fast, interactive Kanban boards with smooth drag-and-drop.
• Build deal detail views, timelines, logs, and complex state-driven interfaces.
• Create dashboards and analytics UIs with charts, KPIs, and real-time insights.
• Architect shared UI components and frontend patterns for the CRM platform.
• Build scalable state management solutions (Pinia/Vuex/Redux/Zustand).
• Implement virtualisation, batching, and other performance-optimisation techniques.
• Work with REST endpoints, real-time streams, and event-driven state updates.
• Build resilient UI flows with strong handling of loading, error, and edge states.
• Ensure correctness of pipeline and deal data across every interaction.
• Participate in design and architecture reviews, RFCs, and long-term UI planning.
• Collaborate deeply with Design and Product to shape intuitive, elegant interactions.
• Mentor engineers on frontend patterns, state architecture, and performance tuning.
• Own the reliability, latency, and overall quality of all Opportunities UI surfaces.

Manager, Global Onboarding

Lead Backend Engineer – Calendar AI

Lead Frontend Engineer – Opportunities Platform