HighLevel

Manager, Global Onboarding

HighLevel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations.
  • Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency.
  • Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones.
  • Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness.
  • Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers.
  • Partner closely with Talent Acquisition for seamless handoff and communication.
  • Collaborate with IT for timely asset dispatch and access provisioning.
  • Work with Payroll, Benefits, and HRIS teams for region-specific requirements.
  • Develop and manage onboarding dashboards, reporting cycles, and quality controls.
  • Maintain centralized onboarding documentation, templates, FAQs, and orientation resources.
  • Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0.
  • Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops.
  • Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements.
  • Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks.
  • Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow.
  • Uphold data accuracy across Darwinbox, ADP, WorkBright, Deel, and Remote.
  • Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration.
  • Coach managers on leading an effective onboarding experience for distributed teams.
  • Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy.
  • Lead and mentor the onboarding team to ensure consistent, high-quality delivery.
  • Set clear goals, monitor performance, and provide regular feedback and coaching.
  • Manage team workload, track KPIs, and ensure adherence to onboarding timelines.
  • Address performance gaps and drive continuous improvement within the team.

Requirements

  • 8+ years of experience in global onboarding or HR operations, preferably in a fast-paced SaaS or tech environment, including at least 2+ years of team management experience
  • Proven experience designing and scaling onboarding programs across multiple countries and time zones.
  • Strong understanding of global compliance requirements and HR operational workflows.
  • Expertise with HR tech stacks (Darwinbox, ADP, WorkBright, Checkr, OnGrid, EOR Platforms-Deel/remote)
  • Stellar project management, communication, and stakeholder partnership skills.
  • Analytical mindset with the ability to translate data into operational improvements.
  • Empathy, cultural awareness, and passion for creating exceptional employee experiences.
Benefits
  • Play a pivotal role in shaping the first impression of every new employee across the globe.
  • Work in a hyper-growth SaaS environment where speed, innovation, and operational excellence matter.
  • Collaborate with People Ops, IT, Leadership, and cross-functional teams on high-impact programs.
  • Be part of a culture that values ownership, continuous improvement, and people-centric experiences.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
global onboardingHR operationsonboarding program designcompliance requirementsHR operational workflowsproject managementdata analysisteam managementemployee experience design
Soft skills
communicationstakeholder partnershipempathycultural awarenessanalytical mindsetcoachingleadershipfeedback provisioncontinuous improvement