HighLevel

Account Manager II

HighLevel

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
  • Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs.
  • Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
  • Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
  • Partner with cross-functional teams to resolve client concerns.
  • May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals.
  • Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients.
  • Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning.
  • Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager.
  • Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager
  • Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives.
  • Provide sales quotations and respond to requests for proposalsOther duties may be assigned.

Requirements

  • Bachelor’s Degree or Equivalent SaaS Experience required 2-4 Years of Digital Marketing/ Account Management experiences
  • Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • Experience working with and or ability to learn the use of various CRM Systems
  • Working Knowledge of the following applications strongly preferred - Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
  • Ability to pass a pre-employment background check
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital MarketingAccount ManagementSocial Media ManagementSocial Media AdvertisingWebsite BuildingFunnel BuildingSEOCRM SystemsReportingMetrics Compilation
Soft Skills
Client Relationship ManagementCommunicationCollaborationProblem SolvingStrategic ConsultationDocumentationAction PlanningCustomer Feedback SynthesisAccount ExpansionCross-functional Teamwork
Certifications
Bachelor’s DegreeSaaS Experience