HighLevel

Lead Business Process Analyst

HighLevel

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Own End-to-End Process Architecture
  • Serve as the primary owner of customer-facing process architecture across the full lifecycle.
  • Define standards, frameworks, and best practices for how business processes are documented and maintained.
  • Ensure process maps, SOPs, and workflows are continuously updated and reflect how the business actually operates.
  • Maintain a centralized, trusted source of truth for Revenue Operations process documentation.
  • Proactively identify systemic gaps, inefficiencies, and breakdowns across cross-functional workflows.
  • Analyze complex handoffs between teams, roles, and systems to surface root causes.
  • Partner with functional business analysts to validate findings and align on recommendations.
  • Translate insights into prioritized, actionable process improvement initiatives aligned to company goals.
  • Lead continuous improvement efforts, engaging with various systems, data, and business resources to take process gap issues and resolve them.
  • Act as a senior thought partner to leaders across Revenue Operations, Trial Experience, Customer Success, Support, Affiliates, Account Management, Retention, and Systems teams.
  • Facilitate executive- and leadership-level process reviews and working sessions.
  • Drive alignment on standard operating models across teams.
  • Influence change without direct authority through strong relationships and credibility.
  • Establish and enforce governance models for process ownership, change management, and documentation updates.
  • Ensure process changes are reflected quickly and accurately in documentation and workflows.
  • Help teams operationalize new or updated processes through clear documentation and enablement.

Requirements

  • 7–10 years of experience in Business Process Analysis, Operations, or Process Improvement roles.
  • Proven experience owning and scaling complex, cross-functional process ecosystems.
  • Strong track record of influencing senior stakeholders and driving change in high-growth environments.
  • Deep experience working with customer-facing teams (CS, Support, Revenue, or RevOps).
  • Exceptional process mapping, documentation, and facilitation skills.
  • Excellent written and verbal communication skills.
  • Experience in SaaS or high-growth technology companies.
  • Strong familiarity with Revenue Operations and the end-to-end customer lifecycle.
  • Experience partnering closely with systems, automation, and BI teams.
  • Proficiency with process documentation and visualization tools (Lucid, Miro, Visio, Confluence, etc.).
Benefits
  • Join a global community of over 2 million businesses
  • Remote-first work environment
  • Support for personal and professional growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Process AnalysisProcess ImprovementProcess MappingDocumentationFacilitationCross-functional Process EcosystemsChange ManagementProcess Governance
Soft Skills
Influencing Senior StakeholdersCommunicationRelationship BuildingLeadershipCollaboration