HighLevel

Senior Enterprise Account Manager

HighLevel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $91,000 - $127,000 per year

Job Level

Senior

About the role

  • Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met.
  • Own and grow relationships with Enterprise accounts/clients by serving as the primary point of contact for day to day account needs.
  • Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued.
  • Lead outbound efforts to help acquire new Enterprise clients, bringing a consultative approach to early-stage relationship building.
  • Develop and strengthen strategic relationships with key existing Enterprise accounts, identifying new revenue opportunities and collaborating closely with decision-makers to foster account expansion.
  • Proactively develop renewal strategies and expansion plans, ensuring the customer continues to grow with our platform and renews contracts on time.
  • Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements.
  • Client visits may be required to ensure client satisfaction and promote ongoing contract renewals.
  • Identify churn risks or engagement issues early; coordinate with CSM and leadership to mitigate and recover.
  • Work closely with Customer Success Managers to track performance, pull client-facing reports
  • Serve as the internal quarterback across Sales Engineering, Product, and Support to deliver tailored solutions and ensure customer satisfaction with complex deployments.
  • Coordinate with Finance and Ops teams to ensure billing is timely, accurate, and aligned with contract terms; resolve discrepancies quickly.
  • Capture and communicate product feedback from Enterprise clients to influence roadmap prioritization
  • Contribute to the evolution of enterprise account processes, including playbooks, SLAs, documentation, and renewal forecasting accuracy.
  • Provide sales quotations and respond to requests for proposals

Requirements

  • Bachelor’s Degree or Equivalent SaaS Experience required
  • 5-8 Years of Digital Marketing/ Account Management experiences
  • 2 to 4 years of specific AI and/or Lead Connector technology or other relevant experience.
  • Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • Experience working with and or ability to learn the use of various CRM Systems
  • Working Knowledge of the following applications strongly preferred
  • Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
  • Ability to pass a pre-employment background check
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital MarketingAccount ManagementAI technologyLead Connector technologySocial Media ManagementSocial Media AdvertisingWebsite BuildingFunnel BuildingSEO
Soft Skills
relationship buildingclient satisfactionconsultative approachstrategic thinkingcommunicationcollaborationproblem-solvingproactive developmentperformance tracking
Certifications
Bachelor’s DegreeSaaS Experience