Job Level
Mid-LevelSenior
Tech Stack
Microservices
About the role
- Lead and mentor a team of Knowledge Base Associates, providing guidance and professional development opportunities.
- Oversee the monitoring, auditing, updating, and creation of help documentation using customer feedback and direct experience to identify areas for improvement.
- Develop strategies for enhancing help documentation with video content and ensure its successful implementation by your team.
- Collaborate with the Product Marketing team to outline and prioritize large-scale content initiatives that benefit the customer base.
- Partner with Product Managers and the Development Team to coordinate the creation of documentation for new releases.
- Support and guide your team in executing product-related initiatives across internal teams.
- Report to the Sr. Director of Product Marketing and align team deliverables with product launches and cross-departmental goals.
Requirements
- Proven leadership skills, with a track record of managing and growing high-performing teams.
- A deep and broad understanding of the HighLevel platform and its applications.
- Exceptional writing and communication skills, with the ability to coach team members in translating technical features into user-friendly content.
- Strong organizational skills and the ability to prioritize and delegate tasks effectively.
- A customer-centric mindset with the ability to empathize with users and advocate for their needs.
- Attention to detail, ensuring all deliverables meet high-quality standards.
- At least 3 years of experience in marketing communications, content creation, or a related field, with at least 1 year in a leadership or management role.
- Extensive experience using HighLevel products and services.
- A background in small/local business marketing.
- Demonstrated experience managing teams that produce “how-to” or help content.
- Proficiency with video editing tools (e.g., Camtasia, Screenflow, Capcut, Premier, Final Cut).
- Familiarity with graphic design tools (e.g., Photoshop, Canva).