HighLevel

Manager, Trial Experience – SaaS

HighLevel

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
  • Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics.
  • Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team
  • Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed.
  • Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted.
  • Developing and issuing warnings and corrective action plans, as required.
  • Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals.
  • Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving.
  • Lead any escalation concerns high-severity issues encountered by customers and team members, whether originating from within the team, directly from customers, or from other HighLevel departments.
  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
  • Other duties may be assigned and/or modified as business needs change.

Requirements

  • Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
  • 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
  • 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers requiredYou are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you
  • A strong technical aptitude to help our users succeed with the HighLevel software
  • Strong collaboration, time-management and prioritization skills are critical to the success of this role
  • The ability to build and maintain strong relationships internally with senior leadership, teams and customers
  • Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
  • Ability to collaborate and influence cross-functional teams and champion new concepts and ideasDemonstrated approach to problem solving and conflict management
  • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results
  • Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
  • Ability to develop and maintain deep knowledge of customers, data, business, and markets
  • Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
  • Experience working with and or ability to learn the use of various CRM Systems
  • Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementcoachingdata analysisconflict managementproblem solvingstaffingcustomer successtechnical aptitudeSaaS experienceproject development
Soft Skills
leadershipcollaborationtime managementprioritizationrelationship buildingmentoringcommunicationaccountabilityinfluencemotivation