Call Center Representative

Hibachibot Korean BBQ

full-time

Posted on:

Location Type: Hybrid

Location: Park City • Utah • United States

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Job Level

Junior

Tech Stack

Oracle

About the role

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Communicating with customers through various channels and responding promptly to customer inquiries.
  • Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
  • Troubleshooting products following the complaint handling process.
  • Communicate with and inform supervisor of any problems or issues that arise.
  • Ensuring performance goals are met.
  • Knowledgeable on systems, products, services, and best practice.
  • Coordinating with other departments to resolve issues.
  • Other duties as assigned.

Requirements

  • High School Diploma or GED
  • Minimum of 1 year experience in Customer Service environment with measured metrics
  • Proven experience being able to perform computer skills and strong at multitasking
  • Prior experience providing customer support in a call center environment
  • Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
  • Microsoft and NetSuite or Oracle experience preferred
Benefits
  • 401K
  • 401K match
  • Medical
  • Dental
  • Vision
  • Top compensation!
  • Bonuses!
  • Work life balance
  • Amazing culture!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetroubleshootingproblem solvingmultitaskingcomputer skillscall center experiencemetrics measurement
Soft Skills
empathetic attitudeprofessional attitudecommunicationcustomer satisfactioncoordinationperformance goal orientation
Certifications
High School DiplomaGED