Hi Marley

Content Manager

• Audit existing enablement content across channels to identify what is current, stale, or missing
• Define and maintain a taxonomy and organizing structure for enablement content
• Establish content standards and processes for keeping content current
• Own the enablement content system as a source of truth in partnership with Product documentation
• Design and create complex enablement materials using instructional design
• Define design frameworks and quality standards grounded in adult learning principles
• Develop reusable, modular content formats including pop-ups, guides, walkthroughs, quick references, and video
• Measure and continuously improve content effectiveness using feedback and usage data
• Maintain accuracy, consistency, and clarity of customer-facing Help Center content
• Proactively refresh outdated content and align it with customer workflows
• Translate product releases into practical, discoverable enablement materials with Product and Product Marketing
• Collaborate with Product, Product Marketing, Operations, and Customer Success
• Track recurring questions and gaps and convert them into content improvements
• Leverage AI and modern tooling to improve content speed, consistency, and quality
• Improve the content governance system over time

Senior Content Manager, Learning & Enablement