Senior Content Manager, Learning & Enablement

Hi Marley

Senior content manager governing Help Center and enablement systems for Hi Marley’s AI-powered insurance software. Designing instructional materials that help insurance customers and teams adopt product releases.

Posted 8/21/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $71,100 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content strategy and instructional design, with a strong focus on creating effective enablement materials and maintaining content governance. Proficient in leveraging AI and modern tools to enhance content quality and efficiency while collaborating cross-functionally with various teams.

Highest-signal resume keywords

Content StrategyInstructional DesignContent GovernanceCross-Functional CollaborationAI Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content DesignTaxonomy DevelopmentContent StandardsContent Effectiveness MeasurementAdult Learning PrinciplesReusable Content FormatsContent RefreshingContent System DesignContent CreationContent Improvement

Soft Skills

Written CommunicationAttention to DetailSystems-Oriented MindsetCuriosity About AIJudgment in Technology Application

Tools & Technologies

ZendeskLoomHubSpotPendoEnablement Platforms

Industry Keywords

SaaSEnablement ContentCustomer SuccessProduct MarketingContent Governance

About the role

Key responsibilities & impact

Audit existing enablement content across channels to identify what is current, stale, or missing
Define and maintain a taxonomy and organizing structure for enablement content
Establish content standards and processes for keeping content current
Own the enablement content system as a source of truth in partnership with Product documentation
Design and create complex enablement materials using instructional design
Define design frameworks and quality standards grounded in adult learning principles
Develop reusable, modular content formats including pop-ups, guides, walkthroughs, quick references, and video
Measure and continuously improve content effectiveness using feedback and usage data
Maintain accuracy, consistency, and clarity of customer-facing Help Center content
Proactively refresh outdated content and align it with customer workflows
Translate product releases into practical, discoverable enablement materials with Product and Product Marketing
Collaborate with Product, Product Marketing, Operations, and Customer Success
Track recurring questions and gaps and convert them into content improvements
Leverage AI and modern tooling to improve content speed, consistency, and quality
Improve the content governance system over time

Requirements

What you’ll need

5-7+ years of experience in content strategy, instructional/enablement design, or content governance within SaaS
Demonstrated ability to both design content systems (taxonomy, standards, governance) and create effective content hands-on
Strong instructional design instincts, grounded in adult learning and adoption of new information
Strong written communication skills and attention to detail
Comfort setting standards and driving consistency across contributors without formal authority over them
Systems-oriented mindset with a focus on reusability, accuracy, and efficiency
Practice using AI and/or other automation capabilities to improve output quality and speed
Experience using tools such as Zendesk, Loom, HubSpot, Pendo or comparable enablement/content platforms
Cross-functional collaboration experience with Product, Product Marketing, Operations, or Customer Success teams
A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
Must be authorized to work in the U.S.

Benefits

Comp & perks

Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Flexible, hybrid work environment
Ample opportunities to learn, take on new challenges, and make an impact