HHS Careers

Support Specialist

HHS Careers

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Junior

About the role

  • Assist with technology related questions from vendors and clients through email and virtual meetings
  • Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps
  • Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
  • Communicate with leadership for vendor and client escalation as needed
  • Assist with technology projects based on client request
  • Attend training sessions and internal calls related to new features and product updates, with the ability to understand functionality and translate learnings into effective client and vendor support
  • Ability to function in a fast-paced, customer service-oriented environment
  • Ability to use critical thinking to identify issues, assess options, and recommend effective actions
  • Other duties as assigned based on business needs
  • Ability to work from home with dedicated focus

Requirements

  • Minimum 1-year experience with healthcare technology
  • Required proficiency in Microsoft Excel
  • Preferred proficiency in Microsoft Office Suite
  • Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar)
  • Previous work from home experience
  • Customer service skills, preferred experience with a range of stakeholders, including external partners and senior leadership
  • Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
  • High school degree required
Benefits
  • Health insurance (H.S.A. option available)
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft ExcelMicrosoft Office Suiteticketing systemCRM systemtroubleshootingsupport inquiriesdocumentationcritical thinkingcustomer service
Soft Skills
communication skillscustomer service orientationproblem-solvingability to work from homeability to function in a fast-paced environmentability to explain technical conceptsinterpersonal skillsorganizational skills