HHAeXchange

Android Engineer

• Design, build, and maintain high‑performance mobile applications adhering to healthcare security and accessibility standards.
• Own features from concept to release, including design, development, testing, optimization, and regulatory compliance (HIPAA, WCAG).
• Partner with Product, Design, Backend, and QA teams to deliver functional, accessible, and visually polished applications.
• Enforce platform best practices through code reviews, performance optimization, and resolution of bottlenecks and memory or concurrency issues.
• Implement automated testing (unit, UI, integration) and debug complex issues across devices, OS versions, and form factors.
• Own mobile deployment pipelines, leveraging Fastlane and CI/CD workflows to automate testing and distribution.
• Use tools such as CursorAI and GitHub Copilot to improve development velocity and quality.
• Build and maintain secure solutions for sensitive patient data, supporting audits and compliance.
• Mentor engineers, champion mobile best practices, and drive continuous improvement.
• Estimate effort, manage timelines, and ensure high‑quality releases.

Senior Mobile Software Engineer, Android

Project Manager

• Lead a high volume of new customers through the HHAeXchange Enterprise onboarding process through comprehensive planning and engagement activities.
• Build strong relationships with customers, serving as a leader and trusted advisor.
• Establish project teams and develop and execute project management best practices.
• Facilitate product training and configuration sessions for customers.
• Regularly communicate customer product and process feedback to Team Lead to improve and resolve system performance and configuration issues.
• Complete administrative responsibilities including Salesforce account documentation and calendar management.

Commercial Project Manager

Financial Planning and Analysis

• Become embedded with key leaders across the company, establish trust and quickly understand the business, economics and metrics
• Develop and maintain complex financial models to support business decision-making. Utilize advanced Excel skills to analyze financial data and generate insightful reports
• Work closely with various departments to understand operational complexities and translate them into financial drivers. Provide actionable insights that connect operational activities with financial outcomes
• Design, prepare, and automate periodic dashboards / reports of operating results, trends and metrics for leadership and executive team
• Support as needed standard SaaS metrics, including customer acquisition cost (CAC), customer lifetime value (LTV). Provide detailed analysis and recommendations based on these metrics
• Identify and solve financial and operational problems by developing innovative solutions. Proactively seek out opportunities to improve financial processes and drive efficiency
• Own assigned portions of the budgeting and forecasting processes, ensuring accuracy and alignment with company goals. Collaborate with business leaders to develop realistic and achievable financial plans
• Be proactive in performing financial analysis to support strategic initiatives and business planning. Provide insights and recommendations to senior management based on financial performance and market trends

Senior FP&A Analyst

Billing Specialist

• Manage a team of Billing Specialists
• Generate and submit claims to insurance companies, government programs, and other payers
• Utilize agency management software for billing tasks
• Record and post payments received
• Monitor and follow up on unpaid claims
• Serve as a revenue cycle subject matter expert
• Develop and update team training documentation
• Collaborate with other operational and product teams
• Drive customer satisfaction and retention through strategic engagement

Billing Supervisor

• Generate and submit claims to insurance companies, government programs, and other payers for services provided to patients.
• Utilize agency management software to accomplish billing tasks efficiently.
• Record and post payments received from insurance companies, patients and other sources to the appropriate patient accounts in the billing system.
• Monitor and follow-up on unpaid claims, rejections/denials, and any outstanding balances to ensure timely collections.
• Research and resolve billing discrepancies or denial to facilitate reimbursement.
• Collaborate with payers to address claim disputes.
• Understanding the processes and requirements related to exchanging health care information with Home Health Agencies, including compliance with regulations and standards.
• Performing regular reconciliation of accounts receivable records with payments received to identify and resolve discrepancies.
• Collaborating with other departments and agencies to resolve billing and payment issues and improve processes.
• Generating reports on billing and AR performance, including key metrics and KPIs.
• Effective communication with team members and management.
• Obtain and maintain an understanding of customers’ objectives and goals.

Customer Success Manager

• Own and manage the end-to-end relationship for a portfolio of assigned HHAeXchange customers, including onboarding, adoption, value realization, renewal, and expansion.
• Develop and maintain strong relationships with key customer stakeholders, including executive decision-makers, to understand their business objectives and ensure alignment with HHAeXchange solutions.
• Proactively monitor customer health, identify and mitigate risks, and lead strategic conversations to demonstrate the ongoing value and ROI of HHAeXchange products.
• Drive high renewal rates within your portfolio and collaborate with the sales team to identify and nurture expansion opportunities based on deep understanding of customer needs and successes. Net retention, customer health, adoption, and advocacy will be key performance metrics for this role.
• Confidently lead business reviews and strategic discussions with senior client leadership, articulating value and influencing decision-making.
• While not a technical support role, this role requires being able to comfortably engage in technical discussions, understand customer workflows, and effectively communicate technical concepts to non-technical audiences.
• Leverage extensive experience with generative AI tools and prompt engineering to enhance customer engagement, develop strategic insights, and optimize internal processes.
• Serve as a customer advocate internally, working closely with Product Management to relay customer feedback and contribute to the continuous improvement of our offerings. Collaborate with Sales, Implementation, and Support teams to ensure a seamless customer experience.
• Utilize customer data and analytics to track progress, identify trends, and proactively address customer needs. Use Gainsight and Salesforce to manage customer relationships, retention, and health.

Customer Success Manager – Mid-Market

Product Manager

• Drive the vision, roadmap, design, implementation, and ongoing improvement of our next generation home care agency management product (care delivery, billing, caregiver engagement, etc.)
• Lead a cross-functional working team that spans product, design, and engineering
• Conduct market and user research to understand and prioritize needs, frequently engaging with customers
• Collaborate with designers, engineers, and product leadership to deliver new features and experiences that delight users
• Stay ahead of emerging trends and dynamics, integrating market knowledge and customer needs to build great solutions
• Inform product packaging and pricing analyses and decisions
• Facilitate working sessions to surface and address challenges and opportunities, developing tactical plans to improve offerings both near and long term
• Measure, track, and communicate product performance and customer feedback to stakeholders, providing insights and recommendations for future development. Develop creative strategies and campaigns to drive increased adoption and customer value over time.

Senior Product Manager

Program Manager

• Develop, manage, coordinate, and drive program plans for successful product development, and large strategic projects, in collaboration with cross-functional teams
• Viewed as the cross-functional development partner you will facilitate technical discussions and be a thought leader during product reviews and be responsible for designing and executing process which facilitates product-related goal setting, decision making and business impact.
• Develop and manage end-to-end project plans and ensure on-time delivery.
• Track program performance with key metrics and communicate program status to stakeholders, with accountability to drive timelines, deliverables, issues, risks, and dependencies
• Develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of large company initiatives
• Partner with project sponsors to define and manage scope, assumptions, and constraints to ensure projects are aligned with business goals and strategies
• Perform risk and change management on all projects
• Responsible for proactive oversight of change management processes to communicate and reset expectations to project scope, schedule, and cost baselines
• Drive adoption of product management tools and consistent practices

Program Manager – Solutions Coordination

Full-stack Engineer

• Contribute directly to the development of key platform features and components as an individual contributor, ensuring alignment with overall project goals.
• Lead the end-to-end design and development of advanced healthcare software systems, ensuring they are scalable, reliable, secure, and high-performing.
• Design and implement solutions for healthcare transaction processing that comply with industry standards, including EDI, HL7, and FHIR.
• Clearly communicate priorities and expectations to the team, ensuring they have the support and resources to complete their work effectively.
• Take full ownership of the quality of all team-delivered features, ensuring they meet both functional and non-functional requirements with well-thought-out designs.
• Identify gaps or areas for improvement in existing patterns. Promote a culture of experimentation and innovation by encouraging the exploration of new technologies, tools, and methodologies that can drive competitive advantages.
• Act as the primary technical liaison for executive stakeholders, ensuring clear communication and alignment between engineering and business strategies.
• Identify potential technical risks early in the development lifecycle and implement strategies to mitigate them, ensuring that projects remain on track and within scope.
• Partner with Product Managers, Product Owners, and other stakeholders to define project scope, assess feasibility, and translate business needs into robust technical solutions.
• Act as a senior technical resource, providing guidance, mentorship, and leadership to engineering teams, cultivating a culture of innovation, accountability, and excellence.
• Continuously monitor emerging healthcare technologies and trends, recommending cutting-edge solutions to maintain a competitive edge.

Principal Software Engineer

QA Engineer

• Develop, implement, and lead the overall quality strategy and QA operating model across the organization.
• Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria.
• Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation.
• Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing.
• Lead accessibility testing programs aligned to WCAG 2.1+
• Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports
• Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits.
• Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking.
• Define and support customer UAT strategies and environments.
• Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles.
• Ensure feedback from UAT informs release decisions and product quality improvements.
• Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership.
• Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration.
• Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention.
• Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases.
• Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers.
• Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence.
• Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.

Director, Quality Engineering

Recruitment

• Own full-cycle recruiting for defined, repeatable individual contributor roles, including intake, job posting, sourcing, screening, interview coordination, and offer support
• Serve as the primary recruiter for assigned repeat or individual contributor roles, ensuring timely delivery and strong candidate outcomes
• Partner closely with Talent Acquisition Partners to support hiring needs across intake, sourcing, screening, coordination, and offer stages
• Review, screen, and assess candidate resumes and applications to evaluate qualifications and alignment with role requirements
• Conduct phone and video screening interviews to evaluate candidate fit and interest
• Support job posting, intake setup, and requisition readiness in partnership with recruiters and hiring managers
• Utilize LinkedIn Recruiter, ATS tools, AI tools, Boolean search, and creative sourcing methods to identify and engage active and passive candidates
• Provide interview scheduling, candidate travel coordination, and ongoing candidate communication to ensure a seamless hiring experience
• Jump in across recruiting workflows as needed, including sourcing, screening, coordination, scheduling, and offer logistics, during periods of high hiring volume
• Track and manage candidate activity, interview feedback, and hiring manager communication in the applicant tracking system
• Partner with Employee Experience to ensure seamless preboarding and day-one readiness for all new hires, including follow-up on role-specific onboarding completion by hiring managers
• Support offer coordination, approvals, and documentation in collaboration with recruiters and People & Culture stakeholders
• Leverage recruiting technology, automation, and AI-enabled tools to improve efficiency while ensuring ethical, unbiased, and compliant recruiting practices
• Assist with coordination of external recruiting vendors when applicable
• Identify opportunities to improve recruiting workflows, candidate experience, and operational effectiveness