HHAeXchange

Operations

• own the end-to-end configuration, optimization, and ongoing management of Gainsight CS, Gainsight PX, and Pendo.
• collaborate cross-functionally with Customer Success, Customer Experience, Product, Marketing, RevOps, and IT to translate customer and digital engagement strategies into actionable workflows, dashboards, and automated programs.
• ensure these systems are fully leveraged to support team objectives and drive efficiency.
• continuously identify opportunities to improve adoption and integration across the customer operations ecosystem.

Customer Operations System Manager