HHAeXchange

Implementation Specialist

• Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
• Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
• Configure billing processes and system settings to enable accurate RCM service delivery
• Validate all configurations with customers to ensure accuracy and readiness prior to go-live
• Ensure onboarding is completed within defined timelines and quality standards
• Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
• Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
• Ensure seamless internal and customer-facing transitions to support immediate service continuity
• Drive improvements to onboarding and handoff processes to support scalability
• Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction
• Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
• Influence partners to ensure onboarding requirements and timelines are met
• Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
• Ensure a consistent, high-quality onboarding experience that supports long-term customer success
• Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
• Monitor performance trends and contribute to continuous improvement efforts

Revenue Cycle Implementation Specialist

Product Manager

• Help support HHAeXchange’s growth by contributing to product strategy
• Drive the tactical execution of roadmaps and release plans using Agile product management and development practices
• Translate business requirements into clear product specifications
• Collaborate with cross-functional stakeholders
• Ensure the successful delivery of product initiatives
• Work closely with both business and technology teams
• Support the product roadmap, managing priorities, and delivering solutions that meet the needs of customers