Revenue Cycle Implementation Specialist
HHAeXchange
full-time
Posted on:
Location Type: Hybrid
Location: Greater Minneapolis-St. Paul Area • Minnesota • United States
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About the role
- Lead end-to-end onboarding execution for customers purchasing RCM services across new logo implementations and expansions
- Gather, validate, and confirm all required billing and operational inputs (payer contracts, billing codes, workflows, etc.)
- Configure billing processes and system settings to enable accurate RCM service delivery
- Validate all configurations with customers to ensure accuracy and readiness prior to go-live
- Ensure onboarding is completed within defined timelines and quality standards
- Be accountable for the quality and completeness of handoff to the Revenue Cycle Success Manager (RCSM)
- Lead structured handoff processes, ensuring all documentation, configurations, and expectations are clearly communicated
- Ensure seamless internal and customer-facing transitions to support immediate service continuity
- Drive improvements to onboarding and handoff processes to support scalability
- Identify opportunities to reduce onboarding cycle time, improve quality, and eliminate friction
- Drive alignment across Sales, Implementation, Product, Revenue Cycle Operations, and Customer Success
- Influence partners to ensure onboarding requirements and timelines are met
- Proactively identify, escalate, and resolve risks, issues, and dependencies throughout onboarding
- Ensure a consistent, high-quality onboarding experience that supports long-term customer success
- Be accountable for onboarding KPIs, including velocity, setup accuracy, and quality
- Monitor performance trends and contribute to continuous improvement efforts
Requirements
- Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field, or equivalent professional experience
- 3 - 6+ years of experience in implementation, onboarding, revenue cycle operations, billing, healthcare operations, or customer-facing delivery roles
- Experience working cross-functionally in operational or service delivery environments
- Demonstrated ability to build and improve processes in a scaling organization
- Strong understanding of billing processes, payer contracts, and revenue cycle workflows (healthcare experience preferred)
- Ability to manage multiple concurrent onboarding efforts with strong attention to detail
- Excellent communication, organization, and stakeholder management skills
- Strong problem-solving and analytical capabilities
- Preferred Experience: SaaS implementation or professional services experience, experience with healthcare billing systems or RCM service models, experience operating in KPI-driven environments
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in the role
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing processespayer contractsrevenue cycle workflowsonboarding executionimplementationhealthcare operationscustomer-facing deliverySaaS implementationhealthcare billing systemsKPI-driven environments
Soft Skills
communicationorganizationstakeholder managementproblem-solvinganalytical capabilitiesattention to detailprocess improvementcross-functional collaborationrisk managementcustomer success