Back Office Administrator, 24/7 Shift Rotation
HFM
full-time
Posted on:
Location Type: Office
Location: Larnaca • Cyprus
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Job Level
About the role
- Process and monitor client deposits.
- Investigate and process client withdrawal requests.
- Process funds transfers.
- Provide assistance to all departments for back office related tasks in a timely manner.
- Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
- Request additional documentation when needed, communicate with banks and processors and conduct any further required investigations.
- Check KYC documents and activate accounts.
- Assist clients with general finance inquiries.
- Provide daily screenshots of payment gateway balances for accounting reconciliation.
- Reply to all client emails regarding account approvals and funding.
- Report any issues to the line Manager.
Requirements
- Must be able to work 24/7 shifts on rotation including occasional weekends.
- 1+ years’ experience in a similar role.
- Good command of the English language (oral and written).
- Any additional language would be considered an advantage.
- Basic Computer skills.
- Experience within FX industry/ Funding Operations would be considered an advantage.
- Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
client deposits processingclient withdrawal processingfunds transfersKYC document checkingaccount activationpayment gateway reconciliationinvestigative skillscompliance with anti-fraud policyfinance inquiries assistancedocumentation request
Soft Skills
communication skillstimelinessproblem-solvingattention to detailcustomer service