HF Sinclair

Customer Service Specialist

HF Sinclair

full-time

Posted on:

Location Type: Office

Location: Plymouth Meeting • Pennsylvania • United States

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Job Level

Junior

About the role

  • Provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers.
  • Works closely with one or more marketing sales managers to assist them in managing their territories and product lines.
  • Provides daily customer service to lubricants customers.
  • Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry.
  • Maintains customer files and all associated records.
  • Validates current pricing as applicable to Customer Service transactions.
  • Advises Technical Group of data requests affecting customer specifications.
  • Communicates with Credit Department for release or hold of orders.
  • Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP.
  • Verifies orders meet established shipping guidelines and advises customer if changes are needed.
  • Validates customer information set up in SAP master data is entered accurate and timely.
  • Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs.
  • Determines validity of the order, verifying compliance with the master data that governs the transaction.
  • Manages order changes or cancellations.
  • Prepares and sends response letters for blanket purchase order acknowledgements.
  • Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced.
  • Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues.
  • Communicates with other departments to ensure customer requirements are met.
  • Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day.
  • Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met.

Requirements

  • A minimum of one year of experience in sales administration is preferred.
  • Strong organizational skills; adept at time management and multi-tasking.
  • Proficient with MS Office Products and applicable mainframe applications (e.g. SAP).
  • Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.
  • A minimum of a High School Diploma or equivalent is required.
  • A Bachelor’s Degree in marketing or business administration is preferred.
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Time-Off
  • 401(k) Retirement Plan with match
  • Educational Reimbursement
  • Parental Bonding Time
  • Employee Discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales administrationcustomer serviceorder managementpricing validationdata entrylogisticsshipping documentationmathematical calculationsISO 9000 processes
Soft Skills
organizational skillstime managementmulti-taskinginterpersonal skillswritten communicationverbal communication