HF Sinclair

Team Lead, Customer Service

HF Sinclair

full-time

Posted on:

Location Type: Office

Location: Plymouth Meeting • Pennsylvania • United States

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Job Level

Senior

About the role

  • Reporting to the Director, Customer Service, coordinating and supervising the order to delivery process
  • Ensuring a consistently high level of service to Lubricant and Specialties customers
  • Implementing process improvement opportunities which result in increased levels of customer satisfaction
  • Leading a team of Customer Service Specialists responsible for order management
  • Foster positive employee relationships through effective communication, training and development coaching
  • Assess, motivate and empower team members to perform in manner that builds customer satisfaction and loyalty
  • Integrate process improvements to increase efficiency within customer service
  • Active recruitment, working with HR to post, recruit and interview for intern roles
  • Analyze and evaluate monthly customer service KPIs, identifying root cause and remedial actions where required
  • Provide guidance to Taxation, Accounting and internal audit groups to ensure accurate and compliant quote to cash processes
  • Attend daily and ad-hoc meetings

Requirements

  • Demonstrated leadership experience
  • 5+ years of related work experience
  • An understanding of the impact, both short and long term, of system changes on existing business processes
  • Familiarity with sales transaction processes and how they integrate with other departments
  • Familiarity with order to delivery process is preferred
  • Lubricants sales support knowledge is also preferred
  • A Bachelor’s Degree in Business, Marketing or applicable field preferred.
  • A combination of post-secondary education and work experience will be considered
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Time-Off
  • 401(k) Retirement Plan with match
  • Educational Reimbursement
  • Parental Bonding Time
  • Employee Discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementprocess improvementcustomer service KPIssales transaction processesquote to cash processes
Soft skills
leadershipeffective communicationtraining and developmentteam motivationemployee relationship management
Certifications
Bachelor’s Degree in BusinessBachelor’s Degree in Marketing