heylogin

Customer Support Specialist

heylogin

full-time

Posted on:

Location Type: Hybrid

Location: Braunschweig • Germany

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Salary

💰 €35,000 - €45,000 per year

About the role

  • You are the reliable voice of our customers: from tickets to phone calls, you solve problems and turn satisfied users into fans.
  • You handle inquiries via tickets, email, or phone and prioritize them with a cool head and a clear sense of urgency.
  • Technical questions? No problem! You find solutions and explain them in a way every customer understands.
  • You document solutions and continuously expand our knowledge base.
  • You escalate recurring issues directly to Engineering & Product and ensure they are resolved sustainably.
  • Together you make onboarding a breeze — for customers who are excited from day one.

Requirements

  • Some experience in Customer Support/Helpdesk (1–2 years).
  • Very good German and English skills.
  • Enjoy interacting with customers and communicate in a solution-oriented manner.
  • Structured way of working, even with complex inquiries.
  • Technical understanding (IT security, SaaS experience is an advantage).
  • Experience with ticketing tools (Zendesk, Intercom).
  • Emotional maturity — you don’t take work problems home with you.
Benefits
  • Fair terms, smart benefits and flat hierarchies to support your success.
  • Full-time or part-time (75%) with up to 2 days of home office per week (Braunschweig region).
  • Competitive salary €35,000–€45,000 gross p.a. (depending on experience).
  • 50% company contribution to DB (Deutsche Bahn) commuter ticket and Hansefit (fitness).
  • 30 vacation days + flexible working hours.
  • Training budget + support trainings.
  • MacBook + modern tools.
  • Flat hierarchies and teamwork at the Braunschweig office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SupportHelpdeskTechnical understandingIT securitySaaS
Soft Skills
CommunicationSolution-orientedStructured workingEmotional maturity