HeyGen

Scaled Customer Success Manager

HeyGen

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $140,000 - $190,000 per year

About the role

  • Own Time-to-First-Value at Scale
  • Drive Outcome-Based Engagement
  • Execute Programmatic Success Motions
  • Operate as a Program Manager
  • Proactively Manage Risk
  • Identify and Enable Expansion
  • Improve the Scaled Operating Model

Requirements

  • 4–7+ years of experience in Customer Success, Professional Services, Consulting, or a program-oriented SaaS role (AI experience preferred).
  • Experience managing high-volume books of business using scaled or pooled CS motions.
  • Demonstrated ability to drive business outcomes, not just product usage.
  • Experience building repeatable onboarding, lifecycle, or renewal programs.
  • Strong written communication skills and comfort leading structured, outcome-focused conversations.
  • Data-informed mindset with the ability to synthesize account signals into clear actions.
  • High ownership mentality and comfort operating in ambiguity.
Benefits
  • Health benefits
  • 401k plan
  • Generous PTO
  • Parental leave program
  • Emotional health resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProfessional ServicesConsultingSaaSOnboarding ProgramsLifecycle ProgramsRenewal ProgramsData AnalysisRisk ManagementOutcome-Based Engagement
Soft Skills
Written CommunicationLeadershipStructured ConversationsOwnership MentalityComfort in AmbiguityProactive ManagementSynthesis of Account SignalsOutcome FocusedBusiness Outcome DrivingHigh Volume Management