HeyGen

Customer Success Manager

• Own Time-to-First-Value at Scale
• Drive Outcome-Based Engagement
• Execute Programmatic Success Motions
• Operate as a Program Manager
• Proactively Manage Risk
• Identify and Enable Expansion
• Improve the Scaled Operating Model

Scaled Customer Success Manager

Account Executive

• Managing prospects from lead generation to closing, while positioning yourself as a trusted, consultative advisor
• Effectively communicate HeyGen's value proposition to potential customers, generating excitement and enthusiasm about our solutions
• Engage stakeholders across executive leadership, sales, marketing, L&D, and HR teams to drive broad HeyGen deployment across an organization
• Continuously refine and optimize messaging to scale our outbound prospecting efforts driving the majority of new opportunities through self-sourced activities
• Use MEDDIC or a similar framework to qualify and identify risk across all opportunities throughout the sales funnel
• Manage all sales activities in the CRM (Salesforce)